REGISTRATION

What is the obligation to register an account at the FactoryPrice.eu wholesale store?

Registration is necessary due to the sales contracts concluded. Just signing up to a wholesale store is very simple and takes a few minutes. Simply provide your name, company name and VAT ID, contact details for future orders and deliveries, and an email address that will serve as your login. Registration does not incur any fees, has been and always will be for free.

I do not have a business — is it possible to register a private person’s account?

We only cooperate with active business entities, so you need to register a customer account with the identification number (business or company), UTR number (self-employment in the UK) or other tax identification number relevant to your country. Detailed information on this topic can be found here: Where to get a NIP or other tax idendifier. After registering an account, our Administrative Department will verify the entered data and send an automatic message confirming the status of wholesale customer.

Can I delete a registered wholesale customer account?

Of course, you can opt out of having an account in our wholesale store at any time. If you decide to delete your account, please contact our Customer Service – we will help you delete your data permanently.

UPDATING THE DATA IN THE PROFILE

What to do if I forget my password?

We know that the more data we have to operate, the easier it is to forget one of them. If you forget your access password to the wholesale website, you just need to click on the “forgot login or password” link and enter the email address where your account was created. A message will be sent to the specified email with a proposal to log in to the website without having to enter a password. If you wish, you can also set a new password by clicking on the link “set a new password” in the mail.

How can I change my account password?

You can change your access data to FactoryPrice.eu at any time. Just go to the “Edit Data” section in the “Your Profile” tab. At the bottom of the section, check the “change your password” option. Now you can set a new access password for your account. Be sure not to give your login details to anyone on the site.

How can I change the TIN or address details for shipping orders?

Unfortunately, you cannot make these changes on your own due to tax obligations and settlements different for different countries. We will be happy to help you update this information — contact our Customer Service and our support team will be sure to correct the details you need in your profile.

How can I change my email address?

You can change the email address for receiving our notifications and logging in to the website at any time in the “Edit Data” section in the “Your Profile” tab. You just need to enter a new one supported by you in the “email address” field. Please note that all correspondence regarding the fulfillment of your orders and all newsletters will be addressed at this address.

Is my personal data protected?

We attach great importance to the confidentiality of your data, guided by the applicable data protection laws and the prohibition of dissemination in the media. We process them only for the purpose of the execution of sales transactions. We discuss the topic of information security extensively in our Privacy Policy.

WHOLESALE PRODUCTS AND OFFER

What products does FactoryPrice.eu wholesale offer?

Our offer is constantly changing, and the assortment spectrum is very wide. You will find a wide range of fashion that will completely change you and your customers, and the wardrobe will always comply with current fashion trends. In addition to everyday and outerwear, footwear, underwear and everyday accessories, we have prepared a specially selected HOME offer.

Do the products conform to the standard size?

It may happen that in some products the size deviates slightly from the standard size. This is due to the fact that clothing is imported from different manufacturers. Possible size discrepancies (overstatement or overstatement) are given in the description. When choosing a product from our offer, you can suggest yourself with the overall size chart listed on the website. If you have any doubts about the size, please contact our Customer Service. All you have to do is send us an email with the product code and a question about specific dimensions.

Do the prices shown on the wholesale website include VAT?

The prices we list on the product pages are net prices. We cooperate with wholesale customers from all over Europe, some of whom are EU VAT payers as part of the intra-Community supply of goods. Therefore, 23% of input VAT must be added to the prices listed on the website.

ACCESS TO ALL FUNCTIONS OF THE WHOLESALE

Can I know the offer and price range of products from the wholesale offer?

Prices and inventory are visible only after logging in to the wholesaler website. So it is necessary to register a wholesale customer account.

How can I access photos and product descriptions from the offer?

After logging in to the wholesale website, you can use all its features free of charge. You can easily transfer our wholesale offer to your online store, and you can use individual photos and descriptions absolutely free of charge. Detailed information on this topic can be found here: Access to photos and descriptions  Convenient wholesale integration

PLACING AND EDITING ORDERS

How can I place an order?

The purchasing process is very intuitive. All you have to do is select products that interest you and add them to your shopping cart. If you want to collect more products, click on the “Continue Shopping” button, which will appear in the middle of the page. After completing all the goods, go to your shopping cart by clicking on its icon in the upper right corner of the page. If you have a discount coupon, you can use it at this stage by typing the string and accepting the use with the “Approve” button. Continue by clicking the button at the bottom of the page and on the following pages complete the delivery form and your preferred payment method. Also check whether the indicated contact details are up-to-date — exactly in this form they will be transferred to the transport company that will carry out the delivery.

Where can I get a discount coupon for purchases?

Discounts on purchases are sent by email, you can also get a voucher in a package with your order. Information about promotions is up-to-date on our social media profiles. Follow us on Instagram and Facebook and stay up to date with all discounts! Facebook: @hurtownia .factoryprice  Instagram: @factoryprice .wholesale

How to redeem the discount code?

You can use a coupon or discount code when placing an order. At the top of the page you can see the discount code box. Just enter the code and press the “Approve” button. Then the order value will be reduced accordingly. Please note that only one code can be used in one order.

How can I check the status of my order?

After placing the order correctly, you will receive an email confirmation of your purchase. Each time you change the status we will inform you about the next stage of implementation. In addition, you can view the current transaction status among your current purchases in the “Orders and Available Funds” section of the “Your Account” tab.

Can I combine several orders into one larger one?

Combining orders is possible at an early stage of execution. If your orders are “unhandled” or “waiting for payment” status, all you have to do is contact our Customer Service and indicate the order numbers to call. Due to the dynamic process of order fulfillment, we recommend you to contact us by phone to make sure that the possibility of connecting orders will not be lost. If orders are successfully combined, the shipping cost will only be charged once.

How do I change the delivery address?

You enter contact details when registering a wholesale customer account. if you want a specific order to be sent to another address, please contact the Customer Service Office. All you have to do is provide your order number and we will make the necessary adjustments. For technical reasons, the change of address data is only possible in an order with the status “unhandled” or “pending payment”.

Can I change the delivery address in the order during execution?

Yes, all you have to do is contact us and provide us with the address details and order number you need. If your order has already received a tracking number, we will contact the carrier directly and together with him we will try to redirect the package with your order to the correct address.

Can I cancel my order?

Of course. All you need to do is contact our Customer Service and indicate the order number you wish to cancel and our consultants will make the changes you need. If the order has already been paid, we will reimburse the costs incurred so that the money is ready for subsequent purchases. Please note that cancellation of an order or part of products is only possible if the order is “unhandled” or “waiting for payment” status.

How can I cancel an order during its execution?

Cancellation of the order during its execution is not possible for technical reasons. If your order is already processed, but you want to cancel your purchase anyway, please contact our Customer Service. Together we will determine the best solution and inform you about the next steps.

Do you issue invoices with deferred payment (merchant credit)?

Unfortunately, we do not issue such invoices. We can prepare a proforma invoice for payment. The deadline for the transfer is 3 business days, and the date of payment is considered to be the date of posting funds in our account. You can download the document from the tab with completed orders or by contacting the Customer Service Office.

When will I receive an invoice for my order?

Along with the ordered products, you will receive an outdoor issue document (WZ) with a list of products received in the package. Within a maximum of 7 working days from the final date of delivery, our Finance Department will send an invoice in an electronic version to the email address indicated during registration.

PAYMENT

What are the payment methods available?

For the convenience of your purchases, we provide payment for your order by traditional bank transfer, electronic transfer via PayU and payment on delivery. It is not possible to make a postal order for purchased products. Please note that you have exactly 3 days to pay for an order with prepayment (bank transfer or PayU). After this date, the order will be automatically cancelled by our system and we will not process it.

What is the account number to deposit for an order?

You will receive the transfer details for purchased products by email after placing the order. If for some reason you overlook a message or delete it, we will send you an additional reminder about the need to pay for your order. For your convenience, we provide details for payment for your order:
Wholesale Factoryprice | MUS Sławomir Pazio
21 Future Street, 05-552 Łazy (near Warsaw)
PL 12 1090 1056 0000 0001 3426 4125 (SANTANDER)
SWIFT Code (BIC): WBKPPLPP

Can I pay for the order in foreign currency (e.g. EURO)?

As much as possible — when placing an order, you can choose the currency on the wholesale website (you can find the appropriate box at the top of the page, next to the shopping cart), or you can contact our Customer Service Office. We will calculate the value of the order and send details for payment. For your convenience, the bank account number for deposits in EURO is given below:
Wholesale Factoryprice | MUS Sławomir Pazio
21 Future Street, 05-552 Łazy (near Warsaw)
EN 76 1090 1056 0000 0001 3426 4137 (SANTANDER)
SWIFT Code (BIC): WBKPPLPP

Is it possible to pay by card on delivery?

As a rule, on delivery, you can pay with a deducted amount of cash. Couriers are not obliged to have minor ones to spend the rest. Due to the dynamic development of most transport companies, suppliers increasingly have a mobile payment card terminal with them. Detailed information regarding the delivery date and payment options are sent by our logistics partners in separate emails and via SMS.

Can I change the payment method selected in the order?

Changing the form of payment is possible only at the initial stage of execution of the order, i.e. when it has the status of “unserviced” or “waiting for payment”. All you need to do is contact our Customer Service and indicate the order number where you want to change the payment method. Please note that orders with payment on delivery are automatically transferred for processing and we do not have the technical possibility to change the payment method to prepayment. In this situation, it will be necessary to pay for the shipment to the supplier when receiving the order.

TERMS AND DELIVERY

How long does it take to complete the order?

We process orders on an ongoing basis, so that shipment takes place at the latest within 24 hours after the correct payment of the order. Orders with payment on delivery are automatically forwarded for fulfillment. Our Shipping Department works throughout the week, but it may happen that orders placed on Friday after 13.00 the courier will pick up only on Monday.

Can the order be delivered for the next day?

Unfortunately not, although we would love to see that happen. Fulfillment within 24 hours means the shipment of the order within a maximum of 2 business days from the time of its correct placement and payment. From the delivery of the parcel to the courier to the actual delivery may take an additional 1 to 3 working days. However, we know that our logistics partners make every effort to deliver shipments with our customers’ orders as soon as possible.

Can I pick up my order personally?

Unfortunately, personal collection is not possible — all products are sent via transport companies. We managed to reduce shipping costs to a minimum, so that the payment for delivery was almost unfelt.

Do you ship orders in dropshipping model?

At this time, we do not carry out shipments directly to the target customer. We send all orders directly to the delivery address of your warehouse indicated during registration. Further distribution you need to carry out on your own. As we continue to develop our services, we strive to implement cooperation in the dropshipping model. In the customer panel available herein you can check the available options. As soon as we manage to implement such a solution, there will definitely be an additional option in your panel.

What are the shipping costs?

The total cost of delivery of the order depends on the selected payment method and the preferred carrier. We try to make our offer as competitive as possible, so we have reduced transport costs to a minimum. Thanks to this, payment for delivery will be almost unfelt for you. The current price list of shipments is described in detail in Delivery tab.

Can the order be shipped outside Poland?

Of course, we deliver orders in all Member States of the European Union, to the United Kingdom and Ukraine. However, we point out that there is a minimum order value and an increased cost of transport. Detailed information on this topic can be found in Delivery tab.

EXCHANGES AND RETURNS

Information on returns is presented in detail on this page: Return and Exchange Policy

WARRANTY AND COMPLAINTS

Is the goods subject to warranties and warranties?

Based on the Wholesale Regulations developed on the basis of current laws, including the Civil Code, we exclude liability in terms of warranty. We also do not provide warranties for sold goods. As a wholesale store, we also do not accept complaints from consumers who are your customers — you are responsible for any defects in the goods identified after purchase as a seller.

Can I file a complaint if I find defects after delivery?

We accept contractual returns in accordance with the rules described on this page: Return and Exchange Policy.

CONTACT WITH THE STORE

How can I contact the wholesale service?

For our customers, we provide a convenient form of contact with the Customer Service Office. Our consultants are available from Monday to Friday from 8.00 to 4 p.m. You can write us a message at hurt@factoryprice.eu or call the number 601,547,740. The cost of the call is in line with the rate of your operator.

Is it possible to come to the wholesale store to see the goods before buying?

Unfortunately, there is no such possibility. We are an online wholesaler and realize sales in shipping model. If you have any concerns or additional questions about the products, you can contact our Customer Service Department. You also have the opportunity to check the products after delivery and send back what does not meet your expectations as part of a contractual return. Rules of conduct in such situations we describe in detail on this page: Return and Exchange Policy.